Description

The group you'll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you'll make

We are seeking an experienced Workforce Project Manager to lead the planning, execution, and governance of outsourced workforce operations. This role is critical in ensuring effective workforce deployment, vendor management, cost optimization, and operational excellence across multiple projects. The successful candidate will collaborate closely with internal Account Teams and external partners to drive scalable, compliant, and high-quality service delivery.

What you'll do

• Lead end-to-end workforce and outsourcing strategy from planning and design to execution and operational governance
• Develop and implement outsourcing schemes aligned with business objectives
• Manage vendor including contract scope definition, cost estimation, and vendor workforce planning
• Ensure optimal resource assignment in coordination with internal stakeholders and account teams
• Monitor project performance including progress, quality, productivity, and cost efficiency
• Drive continuous improvement initiatives to enhance operational efficiency and service delivery
• Identify and manage risks, issues, and escalations with timely resolution
• Maintain governance across outsourced operations ensuring compliance with contractual standards

Oversee skill and capability management of assigned workforce

Who we're looking for

• Experience in project management, or operations management
• Strong stakeholder management skills
• Experience in vendor management or outsourcing operations
• Willingness to travel as required
• Excellent communication and negotiation skills
• Strong analytical and problem-solving capabilities

Preferred qualifications

• Experience in semiconductor, field service, or manufacturing industries
• Knowledge of contract management and cost control
• Familiarity with workforce planning
• Business-level English communication skills

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.