Description

Job Summary

Are you passionate about connecting people to meaningful service and building community through engagement? In this role, you will lead volunteer recruitment, engagement and retention efforts that help ensure the people and resources are in place to serve neighbors with consistency and care. You will coordinate outreach, onboarding, communication and scheduling while maintaining systems that keep volunteer operations organized and compliant. What success looks like in the first 6–12 months is consistently filling volunteer needs, strengthening relationships with individuals and groups, improving retention through thoughtful engagement and using data to guide outreach and program improvements.

A Day in the Life
The essential functions described below represent the primary responsibilities of this role and may be performed with or without reasonable accommodation.

Volunteer Recruitment & Engagement

• Develop recruitment strategies that attract diverse volunteers and keep daily operations and programs staffed.
• Recruit individuals and groups for sorting, packing, food preparation and distribution across multiple programs.
• Conduct outreach to strategically selected corporations, schools, faith communities and civic clubs to build recurring group commitments.
• Work with marketing to create messages to fill the needs of the organization and welcome new volunteers.
• Track participation and re-engage inactive volunteers and groups to strengthen retention and encourage ongoing service.

Donor Cultivation & Conversion

• Develop an outreach plan for targeted community and corporate partners.
• Work with Development to identify high-potential donors within the active volunteer population.
• Include philanthropic messages in orientations, wrap-ups and follow-up emails to connect service with funding needs.
• Design volunteer experiences that encourage first-time participants to return as donors, advocates and partners.
• Identify groups with greater potential engagement and connect them to opportunities for sponsorship, donations, advocacy and education opportunities.

Platform Administration & Data Management

• Serve as lead administration for the volunteer system by managing shifts, scheduling, confirmations and capacity limits.
• Monitor attendance, fill rates and volunteer-to-donor conversions to guide recruitment decisions.
• Ensure attendance data syncs with the fundraising system so giving histories remain current and usable.
• Audit profiles, group accounts and background check records to maintain accurate, secure and compliant data.
• Maintain dashboards tracking fill rates, retention patterns and volunteer-to-donor conversions.
• Manage the volunteer inbox so volunteers receive timely, accurate information.
• Conduct data queries to generate reports, analyze volunteer engagement trends, and support strategic recruitment and stewardship efforts for individual and group volunteers.

Volunteer Program Management

• Evaluate volunteer experiences regularly so programs remain meaningful, engaging and effective.
• Partner with departments to identify current and future volunteer opportunities.
• Place and coordinate individual and group volunteers to meet departmental needs.
• Organize appreciation events and recognition programs that help volunteers feel valued and connected.
• Maintain the volunteer manual, position descriptions and related participation materials.
• Coordinate court appointed volunteers, including intake, background review and orientation.

Volunteer Support & Stewardship

• Gather feedback and participation trends to identify barriers and improve volunteer experiences.
• Serve as primary contact for group leaders by confirming schedules, expectations, logistics and day-of needs.
• Resolve scheduling, placement and service issues promptly for a smooth, respectful experience.

Training & Communication

• Provide timely updates through multiple channels so volunteers stay informed, prepared and connected.
• Coordinate feedback sessions with staff and volunteers to improve volunteer program implementation.
• Carry out follow-up items from feedback sessions promptly, so agreed improvements move forward without delay.
• Coordinate staff training so employees understand volunteer practices and how to use volunteers well.
• Coordinate with human resources and event management in employee involvement in special projects.
• Facilitate orientations, tours, hunger simulations, presentations and speaking engagements for volunteers.

Program Coordination & Compliance

• Represent volunteer needs while honoring the Regional Food Bank’s mission, goals and program requirements.
• Meet volunteer participation goals and objectives by following established procedures and maintaining program consistency.
• Serve as the first contact for volunteers, donors and neighbors at the Volunteer Center, creating a respectful arrival experience
• Coordinate regularly with Operations staff so volunteer activities align with operational needs.

Community Representation

• Represent the Regional Food Bank at community functions and partner events.
• Communicate current information and opportunities internally and externally.
• Promote public awareness of hunger issues, deepen understanding of the mission and encourage advocacy.

Other Duties as Assigned
Other duties, consistent with the scope and essential functions of the role, may be assigned as organizational needs evolve.

Requirements

Required Qualifications 

How you have spent your time 

• Bachelor’s degree in nonprofit management, communications, business, public administration, community engagement or a related field, or equivalent experience
• Minimum of two years of experience in volunteer coordination, community engagement, customer service, nonprofit operations, event coordination or related work
• Experience coordinating schedules, priorities and communication across multiple activities
• Experience communicating clearly with diverse individuals and groups
• Experience facilitating orientations, trainings, tours or group activities
• Experience using databases, scheduling platforms or CRM systems 

Other Requirements 

• Proficiency in common office applications and job-specific systems
• Valid driver’s license meeting organizational standards
• Ability to learn and adapt to new technologies
• Ability to complete background check, motor vehicle record review, drug screening and physical assessment 

Preferred Qualifications 

How you have spent your time 

• Experience recruiting and scheduling large volunteer groups
• Experience using Golden or comparable volunteer management or fundraising systems
• Experience in nonprofit, community service or mission-driven environments
• Experience coordinating donor engagement, sponsorship or outreach activities 

Safety Sensitive Designation

This position is classified as Safety Sensitive under Oklahoma law. Employees in safety sensitive roles perform duties where even a momentary lapse in concentration could result in injury to themselves or others or cause environmental harm. The Regional Food Bank of Oklahoma cannot hire applicants who hold a medical marijuana card for safety sensitive positions.   

Physical & Environmental Expectations

This role involves extended periods of stationary work in an office or vehicle setting, with occasional movement of items up to 10 pounds. Responsibilities include operating vehicles safely, using standard office equipment and maintaining awareness of surroundings in dynamic environments. Work is primarily performed in a controlled office environment with minimal exposure to environmental hazards. Travel up to 50% may be required and occasional schedule adjustments may be necessary based on operational needs. 

EEO & Accommodation Statement

Diversity creates a healthier atmosphere. The Regional Food Bank of Oklahoma is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, marital status, genetic information or any other characteristic protected by law. Consistent with the Americans with Disabilities Act (ADA) and applicable state laws, it is the policy of the Regional Food Bank of Oklahoma to provide reasonable accommodation for qualified individuals with disabilities throughout the application process and employment.