Description

Partnership to End Addiction is a national nonprofit that improves outcomes for adolescents and young adults by empowering those who support them. We provide families with free digital coaching, train professionals in evidence-based approaches, and equip communities with resources. With decades of expertise, the Partnership addresses addiction at every level – from coaching individual families to paving the way for system-wide change. Learn more at drugfree.org.

The Partnership is seeking a full-time Revenue Operations Coordinator to support and strengthen the organization’s revenue operations. This role will help ensure that donor outreach, revenue data, and reporting processes are well organized, accurate, and timely. Working across all revenue streams, the Revenue Operations Coordinator will help maintain reliable systems, support CEO engagement with major donors, and provide Partnership leadership and board with clear, consistent insight into revenue activity and progress.

The Revenue Operations Coordinator will report to the Chief of Staff and will work daily with the CEO as the administrative engine behind his major-donor and principal-gift activity. 

Key Responsibilities:

• Manage and maintain the organization’s revenue system, including HubSpot records, deals, pipeline stages, key fields, lists, and related revenue data.
• Ensure revenue data is accurate, complete, and current by resolving duplicates, missing information, stale records, and other data-quality issues.
• Track relationship assignments, handoffs, next steps, follow-ups, commitments, and stalled opportunities to support clear ownership and timely movement of donor, funder, and prospect activity.
• Flag revenue opportunities or follow-up items that require attention from the Chief of Staff, CEO, or other senior leaders.
• Coordinate scheduling and logistics for donor, funder, and prospect meetings, including coordination with board members, external introducers, and other stakeholders.
• Prepare profiles, briefing materials, research, and other information for donor and prospect conversations.
• Capture meeting notes and enter conversations, next steps, and follow-up items into the revenue system promptly and accurately.
• Support recurring revenue reporting with the Chief of Staff, including data pulls, compilation, report preparation, and updates for leadership and board visibility.
• Assist the Director of Data and Analytics with dashboards, reports, data requests, and other analytics needs as capacity allows.
• Keep revenue activity aligned with recurring reports, so leadership has timely, accurate information.
• Prepare donor acknowledgments, stewardship communications, annual appeal materials, planned-giving administrative support, and other donor communications on schedule.
• Provide administrative support for fundraising events, campaigns, and revenue-related initiatives, including the annual event.
• Collaborate with colleagues across the organization to support revenue goals and advance the Partnership’s mission and values.
• Perform other job-related duties as assigned.

Partnership to End Addiction offers a robust benefits package including health, life and disability insurance, generous defined contribution retirement plan, paid family and medical leave, vacation, personal, safe/sick and floating holiday time, gym subsidies and more to eligible employees.

 This is a hybrid role.  The Revenue Operations Coordinator will work in the New York City office as needed and at the request of their supervisor, the CEO & President, and/or the Executive Vice President.  Applicants must live in NY, NJ, PA, or CT and within 150 miles of our New York City office.   

Partnership to End Addiction is proud to be an equal opportunity employer. We are committed to building a work environment that will ensure the success of our employees and the fulfillment of our mission. Our goal is to seek qualified candidates from a variety of backgrounds with different perspectives and skills, so that we can successfully reach and serve everyone in need of our services and resources. 

Cover letter and resume should be emailed to employment@toendaddiction.org.   

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact Human Resources at employment@toendaddiction.org.  

Requirements

Qualifications:  

• 2+ years of relevant experience in nonprofit administration, development/fundraising operations, revenue operations, database management, or a related role, including significant experience working in a CRM or donor database environment.
• HubSpot experience is strongly preferred.
• Experience with nonprofit gift processing or financial reconciliation preferred.
• Strong attention to detail, excellent organizational skills, and a demonstrated commitment to data accuracy.
• Ability to serve multiple senior stakeholders simultaneously with calm prioritization and a genuine enjoyment of supporting and responding to requests thoughtfully and efficiently.
• Ability to work carefully with confidential donor and financial information and exercise sound judgment and discretion.
• Experience with Microsoft Excel and other standard office software.
• Strong written and verbal communication skills, reliability, follow-through, and the ability to work independently while collaborating effectively across teams.