Description

The Marketing Coordinator plays a key role in driving ticket sales, growing audiences, and bringing the Charleston Symphony’s new and vibrant brand to life. This role blends together a range of responsibilities including campaign execution, audience data strategy, and marketing operations, contributing directly to more than $2M in annual ticket revenue. Working within an agile and collaborative team, this position offers hands-on experience across all areas of marketing, from CRM and budgeting to partnerships and content, making it an ideal opportunity for someone eager to build a well-rounded marketing career in a fast-growing and service-oriented organization.

Duties and Responsibilities:

Marketing Operations & Campaign Execution

• Support and implement subscription and single-ticket campaigns in alignment with revenue goals and marketing strategy
• Coordinate campaign timelines, deliverables, and cross-channel execution to ensure consistency and timeliness
• Maintain and track the marketing content calendar across all platforms
• Support grassroots marketing initiatives and identify opportunities to grow group sales and community presence
• Coordinate cross-promotional partnerships to expand brand visibility and audience reach
• Manage relationships with marketing vendors, including invoice processing and budget tracking
• Maintain updated marketing budget to ensure accurate tracking of campaign expenses
• Provide on-site support for concerts and represent the CSO at community events 

Audience Data and CRM Strategy

• Serve as a key resource for patron data, audience insights, and reporting needs
• Generate and analyze ticketing reports to support data-driven decision-making
• Assist in audience segmentation strategies to enhance campaign targeting and effectiveness
• Maintain and update patron records, email lists, and mailing databases
• Manage CRM tools and analytics platforms to support audience growth and retention
• Provide ticket sales and patron support as needed 

Communications and Content Coordination

• Coordinate logistics for photo and video shoots, ensuring alignment with campaign and branding needs
• Support media relations efforts, including press release development and outreach coordination
• Research and develop written content related to programming, artists, and organizational initiatives
• Assist in the execution of email marketing campaigns
• Collaborate on social media scheduling and content execution with the Marketing & Design Manager
• Support website updates and digital content publishing
• Deliver excellent customer service through patron communications across multiple channels 

Team Support and Cross-Department Collaboration

• Partner with internal departments to support marketing needs across performances, education, and community engagement initiatives
• Provide administrative and operational support to the Director of Marketing as needed
• Contribute to a collaborative, agile team environment focused on achieving organizational goals
• Take on additional projects and responsibilities in support of the CSO’s growth and evolving marketing strategy 

Requirements

Ideal Candidate

• Bachelor’s degree (Marketing, Communications, Arts Management, or related field)
• Previous work experience in the performing arts or nonprofit sector is preferred
• Experience with CRMs (Tessitura, PatronManager, Spektrix, Salesforce, etc.) and/or database management
• Comfortable with data analysis and reporting 
• Experience with website management is a plus (WordPress, CraftCMS)
• Extremely strong organizational skills
• Excellent communication skills
• Ability to manage multiple projects at once
• Curious, and a creative thinker
• A flexible team player who can also work independently
• Availability and enthusiasm to work evenings/weekends as needed
• A passion for the performing arts and an understanding of classical music is essential!