Description

Overview

The Golf Shop Supervisor is responsible for promoting the game of golf at the club and ensuring the smooth operation of the golf shop on a daily basis. This position oversees golf shop operations, including outside services, inventory control, and merchandising efforts. The role works closely with the Golf Operations team to curate a diverse, high-quality merchandise selection for members and guests, while ensuring the golf shop remains organized, visually appealing, and fully functional to enhance the overall member and guest experience. This position is designated for clubs that do not have a Golf Shop Manager but may exist alongside a Head Golf Professional.

Reporting Structure

• Reports directly to the Director of Retail.

Experience Required

• High school diploma, GED, or equivalent.
• Minimum of 2 years of golf operations experience, with basic knowledge of customer service, rules, and equipment.
• Ability to handle sensitive company and employee information with confidentiality.
• Demonstrates ethical behavior and adherence to company policies.
• Maintains professionalism, reliability, and attention to detail.
• Frequent exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, lift, and carry up to 100 lbs.
• Adherence to attendance requirements in the weekly schedule.
• Flexibility to work additional hours as needed.
• Availability to work weekends and/or holidays as required.

Essential Responsibilities

• Respond to member and guest inquiries and assist with tee time bookings in person and over the phone.
• Manage the tee sheet, including walk-ups and pairings, and ensure accurate guest fee collection.
• Maintain inventory control by checking in merchandise, organizing and restocking displays and storage areas, and following up on special orders.
• Process merchandise returns and issue appropriate customer credits.
• Oversee outside golf operations and staff, ensuring performance and adherence to daily procedures and policies.
• Manage inside and outside golf operations to ensure optimal service delivery.
• Promote the game of golf and the club's offerings while maintaining high service standards.
• Perform closing duties and provide necessary training to staff.
• Ensure daily assignments are completed and workspaces remain orderly, stocked, and presentable.
• Lead golf operations staff in delivering efficient, friendly service, processing charges accurately, checking in golfers, and following cash handling procedures.
• Assist the Head Golf Professional, General Manager, and Tournament Coordinators as needed.
• Support teammates and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Promote safe working practices and support overall team efficiency and club goals.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs