Description

Description

JOB ANNOUNCEMENT

Business Consultant Supervisor

Business Affairs and Consumer Protection

Bureau or Division Name (if applicable)

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $83,052

Applications for this position will be accepted until 11:59 pm CDT on 7/01/202 6

With a customer service focus, the Business Consultant Supervisor functions as a first-level supervisor, directing the work of staff engaged in advising and assisting business owners with the business licensing and permitting process, including processing new or existing applications, reviewing changes to existing licenses and permits, and supporting businesses looking to expand operations in the City of Chicago. The supervisor manages the daily activities for up to 6 employees, reviews the work of these employees, and enforces the requirements of the municipal code as well as BACP operational requirements. This is a full-time, in-person position working directly with staff and the public on a daily basis in the BACP Small Business Center at City Hall.

ESSENTIAL DUTIES

• Assigns, coordinates, manages, and monitors the activities of the staff engaged in advising business owners of applicable licenses and permit requirements for new or existing business establishments.

• Reviews and approves work plans developed by staff for completeness and appropriateness, and makes modifications as required.

• Provides technical assistance to staff in resolving problematic cases by identifying resources for atypical and complex service requests.

• Evaluates the work performance of Business Consultant staff and trains or coordinates training.

• Assists in developing and implementing work standards and recommending changes to improve unit efficiency.

• Prepares comprehensive status reports on unit activities.

• Serves as liaison to municipal, state, and federal agencies to troubleshoot sensitive or atypical service requests.

• Provides direct and referral assistance for complex business operations.

• Coordinates with bureau leadership on initiatives and priority implementation of procedures.

Additional duties may be required for this position

Location: 121 N LaSalle, Room 800

Days: Monday - Friday

Hours: 8:30 - 4:30

THIS POSITION IS NOT IN CAREER SERVICE

Qualifications

MINIMUM QUALIFICATIONS

Education, Training, and Experience

• Eight (8) years of work experience in business planning or consulting, of which two OR

• Graduation from an accredited college with an Associate's degree in Business Administration of a directly related field, plus six (6) years of work experience in business planning or consulting OR

• Graduation from an accredited college or university with a Bachelor's degree in Business Administration or a directly related field, plus four (4) years of work experience in business planning or consulting OR

• Graduation from an accredited college or university with a Master's degree or higher in Business Administration or a directly related field, plus three (3) years of work experience in business planning or consulting

Educational & Employment Verification:

Please be advised that if you are selected to be hired, you must provide, upon request, adequate information regarding your education and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diplomas must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

SELECTION REQUIREMENTS

This position requires applicants to successfully complete an interview which will include a universal assessment.

The interviewed candidate(s) who possess the qualifications best suited to fulfill the responsibilities of the position will be selected.

Desired Skills

• People Management: holding employees responsible for their quality and quantity of work.

• Customer Service: prioritizing the service of in-person customers in a government setting.

• Communication: clear and concise communication via email, phone, and in-person conversations.

• Collaboration: working with other supervisors and staff.

• Problem-Solving: thinking critically and moving the process forward through obstacles.

• Knowledge of the Municipal Code of Chicago, specifically Title 4 regarding businesses.

For Information on our employees' benefits, please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure, visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state, and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview or employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates, to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices, click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor