Description
Project Coordinator - Carrier
US-RI-Exeter
Job ID: 2026-7223
Type: Regular Full-Time
# of Openings: 1
Category: CUSTOMER SUCCESS
NWN Carousel Corporate HQ
Company Overview
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
Responsibilities
The Project Coordinator role is responsible for managing and driving the success of projects.
- Manage a project portfolio of 20-25 project; maintaining 65% chargeability.
- Responsible for driving project and portfolio success: Maintaining high customer satisfaction while keeping projects on schedule and within budget.
- Direct and coordinate all activities of project personnel and shared corporate resources to ensure projects progress on schedule and within budget.
- Communicate the project's scope, goals, objectives, deliverables and critical success factors to the project team.
- Be the liaison with project stakeholders.
- Follow the NWN Project Coordination delivery methodology, including but not limited to: * Facilitate project kickoff meetings. * Schedule project resources. * Create and maintain an accurate project plan. * Monitor, measure and report on project progress to management and clients. * Proactively manage changes in project scope Facilitate project closure activities.
- Understand and articulate all NWN service offerings and capabilities.
- Represent NWN with contractors, suppliers, customers, departments and other parties as required.
- Other responsibilities as assigned.
Qualifications
- Bachelor degree or equivalent experience.
- 3+ years of progressive Information Technology experience.
- Strong interpersonal, verbal and written communication skills.
- Proficient with the Microsoft Office suite, including MS Project.
- Demonstrated ability to manage multiple competing priorities.
- Excellent problem solving and negotiation skills.
- Highly organized and results oriented.
- Experience working both independently and in a team-oriented, collaborative environment.
- Familiarity with business management software such as NetSuite or ServiceNow. (Preferred)
- PMP or CAPM certification preferred.
Travel: Local/regional travel based on projects and customers contained within the PC portfolio.
Weekend cutovers/migrations are typical.
At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!
All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.
NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
Equal Opportunity Employer, including disability/protected veterans
PI284174159