Description

Under general supervision, this position coordinates and delivers youth and adult sports programming by developing programs and events, supervising staff, managing budgets, and supporting registration and facility operations. The position ensures program quality, safety, and compliance, evaluates community needs and industry trends, and collaborates with marketing and operational partners to deliver high-quality sports services and positive participant experiences.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily while consistently demonstrating the Town’s core values of integrity, innovation, commitment to quality service, and teamwork. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties. The below list is intended to be illustrative of the responsibilities of this position and is not all encompassing. This job description does not constitute an employment agreement, and the Town may change these duties at any time.

• Coordinates, implements, maintains existing and develops new and innovative programming to meet community needs and divisional goals.
• Evaluates youth and adult sports programs, leagues, events, and activities primarily by regularly engaging with team captains, coaches, parents, players and staff.
• Manages league and program expectations, policies, procedures, program updates, guidelines, safety expectations, operational procedures, and seasonal updates.
• Supervises assigned employees; oversees hiring, recruitment, training, scheduling, performance management, staff training and development, discipline and termination, and employee recognition processes.
• Establishes and evaluates program quality standards for sports programs, leagues, and special events and ensures compliance with applicable federal, state, and local health regulations and accreditation standards.
• Monitors guest and participant satisfaction and provides high-quality customer service by responding to participant and community inquiries, addressing concerns, and resolving issues in a timely and professional manner.
• Assists with development and monitoring of budgets for assigned sports programs; monitors revenues and expenditures; implements cost-control measures; and supports cost recovery objectives.
• Develops, implements, and evaluates safety practices, operating procedures, and training programs and enforces departmental policies and emergency response plans to support effective risk management.
• Prepares and analyzes reports, participation data, cost recovery, and feedback to assess community needs and evaluates industry trends and target markets to support benchmarking and program planning.
• Collaborates with marketing staff on promotion of sports programs and events and assists with preparation of brochures, website content, flyers, and related communications.
• Assists with day-to-day troubleshooting and operational support for recreational facilities, sports venues, and equipment as needed.
• Oversees activity registration software for assigned programs; coordinates website updates with Communications staff; supports registration processes; and responds to program, registration, and operational inquiries.
• Performs other related duties as assigned.

Requirements

The requirements listed below are representative of the education, experience, certification and/or licensure required. An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered.

Requires a bachelor’s degree in parks and recreation management/administration, or a related field, supplemented by one (1) year of experience in sports programming and event management and two (2) years of supervisory experience.
Possession of or ability to readily obtain a valid Driver's License issued by the State of Colorado for the type of vehicle or equipment operated; safe driving record and a minimum of two (2) years of driving history.

Possession of or ability to readily obtain a CPR and First Aid certification and obtain and maintain an in-house First Responder certification upon hire.

Possession of or the ability to readily obtain the following certification within twelve (12) months of hire: Certified Parks and Recreation Professional and Certified Youth Sports Administrator.

Experience utilizing position-related software or cloud-based applications (i.e., Team Sideline, WhenToWork, Learn Upon, Xplor, etc.) is preferred.

Employment Standards
The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of relevant town, state, and federal laws, regulations, and policies.
• Knowledge of sports industry best practices and trends.
• Knowledge of municipal recreation principles and practices.
• Knowledge of child labor and employment laws.
• Skill in the training and supervision of personnel.
• Skill in the use of computers and various software programs.
• Skill in verbal and written communication.
• Skill in interpersonal relations.
• Ability to operate small office equipment, including copy machines or multi-line telephone systems.
• Ability to operate computers for data entry, word processing and/or accounting purposes.
• Ability to handle incidents reports and confrontations in a recreation facility and within programs.
• Ability to provide a positive customer service attitude towards all people.
• Ability to use independent judgement, remain calm under stress, and respond appropriately to a variety of situations.
• Ability to pass a preemployment drug screen and background.