Description

Bring your industry insights to shape exceptional experiences in a highly regulated space. Join us to turn user research into design and product impact across Compliance.

As an Experience Research Senior Associate in Compliance, you will uncover customer needs and translate them into actionable insights that inform product and service design. You will design and execute mixed‑methods research, synthesize findings, and partner with cross‑functional teams to guide decisions that improve satisfaction and engagement. Your work ensures our experiences are effective, usable, and compliant, while connecting research outcomes to business goals and success metrics.

Job Responsibilities

• Conduct and execute research using surveys, interviews, ethnography, and quantitative and qualitative methods to generate customer insights.
• Analyze and interpret data, identify patterns and trends, and deliver clear, actionable recommendations for UX and product decisions.
• Collaborate with cross‑functional partners to integrate user insights into product development and prioritization.
• Contribute to research strategy; connect craft work to business goals and downstream implications.
• Stay current on industry trends and incorporate new methodologies and practices into team insights and ways of working.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in generative and evaluative UX research using advanced methods and techniques.
• Proficiency in quantitative and qualitative research, including survey and interview design, ethnography, and data analysis.
• Advanced knowledge of UX design principles, with emphasis on how ethnographic insights drive effective experiences.
• Strong understanding of current research methodologies and how to apply them to inform design.
• Excellent communication skills; ability to translate complex findings into clear, stakeholder‑ready recommendations.
• Demonstrated ability to work cross‑functionally in fast‑paced, regulated environments (e.g., Compliance).

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services, compliance, or other highly regulated domains.
• Proficiency with research and analysis tools (e.g., Qualtrics, UserTesting, Excel, R, Python).
• Experience facilitating workshops and creating journey/service maps and executive‑ready deliverables.
• Comfort presenting to senior stakeholders and influencing product direction through research storytelling.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.