Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Consumer Banking Global Customer Platform, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Join a high-performing team leading critical, high-profile cross-product and cross-LOB initiatives that shape the future of our organization. As a program management expert, you'll design and execute detailed project plans, influence stakeholders, and ensure every milestone is met with precision. Your day will be filled with energizing collaboration-facilitating meetings, removing barriers, and driving transparency across all levels. You'll champion process improvements, challenge the status quo, and help redefine how Program and Project Managers work. If you're positive, driven, and thrive in a collaborative, impact-focused environment, this is your chance to make a real difference.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Adapt quickly to shifting priorities and evolving requirements, ensuring seamless progress across multiple high-impact initiatives.
• Foster strong partnerships with product and technology teams to clarify objectives and drive alignment on deliverables.
• Develop and maintain comprehensive project plans, meticulously tracking milestones, risks, and dependencies to ensure successful outcomes.
• Facilitate cross-functional meetings and touch points, promoting transparency and clear communication of key updates throughout the organization.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Demonstrated success designing and managing complex program portfolios, overseeing multiple projects and releases simultaneously.
• Advanced analytical and organizational skills to break down complex challenges, track milestones, and deliver results in fast-paced environments.
• Experience with cross-functional partnership and driving alignment across diverse stakeholder groups.
• Strong problem-solving skills with a track record of navigating ambiguity and delivering solutions under pressure.
• Excellent written and verbal communication skills, with the ability to tailor messaging for different audiences.
• Proficiency with project management tools and software to streamline planning, tracking, and reporting.
• Proficiency with Confluence, SharePoint, Atlassian Jira & Jira Align

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience managing regulatory or compliance-driven projects within financial services or technology environments.
• Experience with implementation of operational tools

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.