Description

General Summary:  The Visits and Events Coordinator is responsible for contributing to SPU's marketing and enrollment goals by managing the campus visit program and overseeing the Welcome Team. This role ensures prospective students and families have a memorable and high-quality visit experience, ultimately supporting recruitment efforts.

Job Duties Include:

Student Ambassador Management:

• Hire, manage, and train SPU student Ambassadors to assist with campus visits, tours, housing, and events.
• Organize regular meetings, training sessions, and team gatherings to enhance the campus visit experience.

Welcome Team Management:

• Manage the Welcome Team, responsible for incoming phone calls, emails, and admissions front desk inquiries.
• Hire, train, and schedule Welcome Team interns to ensure exceptional customer service and accurate information delivery.

Event Coordination:

• Assist in organizing and leading campus events such as Falcon Fridays, virtual events, and group visits.
• Evening and weekend availability is required during peak times throughout the year.

Prospective Student Cultivation:

• Ensure prospective students' visits are impactful, working with campus partners to enhance recruitment efforts.

Campus Visit Program:

• Coordinate key aspects of the campus visit program, including transportation, campus tours, overnight stays, and appointments with faculty and staff.
• Provide exceptional customer service and follow-up for all visit requests.

Diversity Outreach:

• Engage with individuals from diverse backgrounds, expanding and enhancing visit programs for underrepresented and first-generation students.
• Collaborate with the multicultural outreach team on outreach visits and events.

Problem Solving:

• Handle urgent and time-sensitive situations related to visits, often working with other departments to ensure smooth operations.

Budget Management:

• Manage the budget for assigned events, Ambassador Program, and Welcome Team, negotiating with vendors as necessary.

Communication and Data Management:

• Communicate on topics such as application requirements, academic programs, and university policies.
• Maintain event-related data within the CRM system, ensuring accuracy and proper conversion between systems.

Requirements

• Bachelor's Degree required.
• Experience in event planning, working with high school or college-age students, experience with diverse populations, and familiarity with marketing or SPU or another Christian university.
• Proven record of relating well to people, have an engaging personality and be able to speak with confidence in front of the diverse constituency base that visits the University.
• Enthusiasm for and ability to articulate SPU's Christian mission to prospective students.
• Strong written and verbal communication, program evaluation, and independent decision-making abilities.
• Flexibility to respond to changing market environment by quickly developing new marketing strategies as needed.
• Excited to work collaboratively in a team environment with staff and students.
• Proficient in Word, Excel, Outlook, and web-based applications.

Preferred Qualifications:

• Experience in a university office related to enrollment management or marketing/communication.

Other Requirements:

• Flexibility to work evenings and weekends as needed.
• An active and maturing Christian faith, knowledge of and willingness to actively support the Christian mission of the University and accept the lifestyle standards of the Christian community.