Description

Mercer Canada is seeking a Senior Coordinator - Group Health & Benefits. For our Winnipeg office

This is a hybrid role that requires being in the office at least 3 days a week.

As a Senior Coordinator, you will manage inquiries related to claims and group insurance (such as life insurance, health, dental, disability, etc.), including adjacent benefits such as EAP and Telemedicine. Additionally, you will serve as the first point of contact for day-to-day group benefits administration support, database management, assist client teams with new account setup, marketing and implementation of new plans including carrier transfers, and validate invoices following renewals or insurer changes.

We will count on you to:

• Serve as the primary point of contact for assigned clients, addressing inquiries related to group insurance plans and adjacent benefits such as EAP and Telemedicine
• Respond promptly to claim issues and provide support for life and disability insurance claims
• Assist client teams with new account implementations, including file setup and drafting Insurance Placement Forms
• Support marketing and implementation of benefit plans, including carrier transfers
• Validate invoices following renewals or insurer changes and prepare experience reports for insurers
• Assist in preparing renewal reports and finalizing renewals with clients and carriers
• Participate in quality assurance and service standard governance, including peer reviews
• Maintain and update national databases of Mercer clients
• Stay informed on Mercer products, services, and group benefit market trends to effectively meet client needs
• Review contractual documents to understand group benefit coverage for employers and employees
• Support benchmarking reports and benefit plan comparisons

What you need to have:

• 3 to 5 years of experience in group insurance with an insurer, broker, or financial services firm
• Proficiency in Microsoft Office, particularly PowerPoint and Excel
• Strong interpersonal, written, and oral communication skills
• Flexibility, adaptability, and a proactive problem-solving approach
• Intellectual curiosity with a commitment to continuous learning
• Ability to work collaboratively in teams and manage tight deadlines and evolving client needs
• Excellent organizational skills and strong attention to detail

What makes you stand out:

• LLQP license is an asset
• Bilingual proficiency in English and French

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Manitobans Act, Mercer, a Marsh business, will provide reasonable accommodation to prospective employees in respect of the assessment or selection process. Applicants may request reasonable accommodations in respect of the materials or activities used in the assessment or selection process. If you require a specific accommodation because of a disability or medical need please contact reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.