Description

The Grenadier Success Team is dedicated to supporting IU Southeast students by offering holistic, academic support and resources including accessibility services, coaching, mentoring, and tutoring. Our mission is to empower and inspire students and community members to take ownership of their education, develop skills to become lifelong learners, and achieve their goals.

Job Summary

Department-Specific Responsibilities

• Serves as a student-facing employee, regularly meeting with students, faculty and staff to assist with questions, make referrals, and serve as a resource.
• Develops, monitors, adjusts, and evaluates accommodation plans for students with disabilities from the beginning (determining eligibility and accommodations at intake) and throughout the student's career; includes working with students to determine appropriate, reasonable accommodations.
• Coaches and advises students to help with student success and self-advocacy.
• Stays current with and ensures compliance of law, legislation, research, and trends in disability support services, assistive technology, service-delivery, higher education, and best practices. Items include the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973, and other federal and state laws and regulations pertaining to students with disabilities.
• Develops and implements policies, strategies, and procedures aligned with IU, national, and state best practices and standards. Recommends service enhancements.
• Maintains records and prepares monthly reports on usage, outcomes, and effectiveness of services.
• Coordinates office communication, including marketing and student outreach efforts to raise Accessible Educational Services awareness, increase usage, and promote student success.
• Collaborates with staff, faculty, and departments to identify student needs and promote Accessible Educational Services.
• Assists with grievance compliance and policy review, as needed.

General Responsibilities

• Develops and implements programs and initiatives that offer support for students in crisis and those facing adversity or challenges.
• Interfaces directly with students by attending student programming events, meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Promotes inclusive and equitable access to academic resources for all students.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
• Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE
Required

• 2 years in student services, higher education, social work, counseling, law, or related field

Preferred

• 3 years of experience in academic support including providing accommodations for students with disabilities

SKILLS
Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates ability to maintain confidential information
• Ability to simultaneously handle multiple priorities
• Demonstrates excellent judgment and decision making skills
• Demonstrates customer service skills
• Knowledge of student development, counseling, or career development theories and practices
• Knowledge of current needs and trends of diverse student populations
• Ability to advise students individually and in groups on student-related matters
• Commitment to working with people from diverse backgrounds and demonstrated cultural competency
• Ability to build strong partnerships with students and other university departments

Preferred

• Familiarity with peer tutoring, SI Program models, and/or writing center pedagogy
• Proficiency with academic support platforms (e.g., Canvas, WC Online, etc.)
• Knowledge of learning theory, academic coaching, and student development theory
• Passion for collaboration

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU Southeast Campus
New Albany, Indiana

Advertised Salary

$43,888.00 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Student Support
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.