Description

INTRODUCTION 
Ronald McDonald House Charities® of Kentuckiana (RMHCK) is built on the simple idea that nothing else should matter when a family is focused on the health of their child – not where they can afford to stay, get their next meal, do their laundry, or lay their head at night to rest. RMHCK is more than a house. It’s a home and support system allowing families to stay together and focus on the healing of their sick children at a critical time. All programs and services are free of charge to families. 

MISSION & VISION

Ronald McDonald House Charities of Kentuckiana provides essential services that remove barriers, strengthen families, and promote healing when children need healthcare. RMHCK envisions a world where every family has what they need to ensure the best health outcomes for their children.

CORE VALUES 

• We lead with compassion.
• We are deeply respectful.
• We act with integrity.
• We are firmly committed.

 OUR COMMITMENT TO INCLUSION AND BELONGING

You belong here. We create a community where everyone is welcome, valued, and respected. Inclusiveness is a reflex for us, not an initiative. We know that our differences unite us. We embrace and celebrate the unique perspectives, backgrounds, and ideas that each person brings to our mission so that, together, we can best care for all families we serve.

RESPONSIBILITIES

The Volunteer Coordinator ensures that all programs, House needs, and events have adequate volunteer support to be successful, with a focus on great customer service as a top priority. The Volunteer Coordinator identifies gaps, researches best practices, plans, and implements strategies to improve the overall volunteer experience at RMHCK. The ability to build and maintain positive, long-term relationships with all volunteers is critical to this role. Duties include but are not limited to:  

• Recruit and assess the skills and interests of prospective volunteers to match them to volunteer opportunities that meet the ongoing needs of the organization.
• Screen (via background checks) and onboard volunteers through a standard orientation and shadowing program.
• Act as a liaison between staff and volunteers to ensure that their mutual experience is positive.
• Recruit and deploy volunteers for major events and special projects.
• Build a positive image and rapport with volunteers and community partners.
• Acknowledge and show appreciation of volunteers through words and deeds.
• Be available onsite with regular consistency to communicate frequently and effectively with volunteers.
• Evaluate, strategize, and implement volunteer management process improvements.

Volunteer Coordination

• Respond to daily inquiries about volunteer opportunities.
• Coordinate and manage volunteer schedules. Collaborate with the Family Services and Facilities Teams to identify operational needs of the House and fill volunteer shifts to meet these needs.
• Match volunteer abilities to available opportunities.
• Recruit volunteers to support Development staff for Special Events.
• Actively engage in daily house operations by working alongside volunteers in tasks to acquire an understanding of tasks being completed. In absence of volunteers, assist the Family Services Team in completing necessary tasks to meet daily occupancy needs.
• Provide volunteer oversight in the commercial kitchen space, as needed. 

Volunteer Relations

• Show daily appreciation for volunteers through thank you notes, events, birthday recognition, and anniversary celebrations.
• Provide tours to volunteer groups and educate them about additional volunteer opportunities.
• In collaboration with the Director of Programs and Volunteers, plan and facilitate annual volunteer appreciation activities and event(s).
• Attend and participate in relevant professional development and volunteer association meetings. 

Volunteer Development

• Recruit, orient, and coach volunteers.
• Address volunteer performance and/or behavior issues appropriately. Elevate concerns to the Director of Programs and Volunteers, as necessary.
• In collaboration with Director of Programs and Volunteers, seek to provide personal and professional development opportunities for volunteers.
• Develop and maintain volunteer orientation materials.  

Administrative Tasks

• Use a volunteer management database (Volgistics) to maintain accurate shift schedules and volunteer records.
• Create and distribute a monthly volunteer newsletter.
• Track monthly volunteer statistics and prepare reports.
• Provide secondary staff support to the Volunteer Committee.
• Maintain House wish lists – coordinate needs list with key staff. Respond to inquiries by potential donors about current House needs.  Assist in monitoring and reporting House supplies’ inventory needs to the appropriate personnel for ordering.

In order to best support RMHCK’s mission, all employees are expected to make contributions to daily operations that are not explicitly stated within the scope of their job title or department duties. To that end, all jobs include the requirement to participate in duties that may cross over departmental lines and are in the interest of the overall health of the organization and beauty of the campus.

APPLICATION PROCESS
Please submit your resume and cover letter to Jana Goemmer at jana@rmhck.org with the subject line ‘Volunteer Coordinator’. 

After reviewing resumes, selected candidates will be called for an initial screening. Successful candidates will then progress to an in-person interview. A second round of interviews may be conducted. 

We are looking forward to seeing how you could contribute to supporting families staying at Ronald McDonald House Charities of Kentuckiana!

Requirements

• Two years of volunteer program management experience.
• Strong organizational skills. Track record of performing consistent and reliable follow-up.
• Detail-oriented with an ability to prioritize tasks and meet deadlines.
• Ability to work accurately, with frequent interruptions.
• The ability to utilize technology to facilitate greater results for the organization, including Microsoft business applications (Outlook, Excel, Power Point, shared calendars, Word) and database management. 
• Self-starter and self-directed.  Ability to work independently; manage several projects at a time with high degree of accuracy and attention to detail and the big picture; meet deadlines; operate comfortably in a fast-paced environment; turn strategy and concept into detailed work plan with goals and objectives.
• Exercises good judgement and possesses strong analytical and problem-solving skills. Proactive and strategic thinker. Ability to identify problems, define central issues, evaluate options, and propose and implement solutions.
• Strong communication, interpersonal, and relationship-building skills to effectively work with a variety of people in one-on-one, small group, and large group settings. 
• Team player that eagerly collaborates and works well with other staff, board members, volunteers, donors, and RMHCK families.