This position supports and coordinates Burke County’s performance, strategy, innovation efforts,. This position assists in implementing the policies and goals of the Burke County Board of Commissioners (the "Board"), and drafting the annual county budget.

Reviews and analyzes Burke County's staffing and workflow process, recommending improvements to each area

Plans and directs continuous quality improvement (CQI) activities, publishes reports, tracks improvement activities and provides training for improvement areas.

Develops, revises, and implements Burke County plans, programs, and procedures to improve daily operations

Reviews, processes, and monitors the County Manager Department's reports, communications, and services to ensure consistency, quality, and transparency
Develops and implements tools and reporting used for planning, forecasting, and monitoring various county departments and programs

Attends, presents, and participates in various meetings, committees, councils, and organizations to provide information about Burke County performance to the Board, County leadership, and external stakeholders.

Effectively communicates (orally and in writing) with the Board, Burke County officials, County staff, and the public; works closely and frequently with management and departmental leadership

Reviews internal department program operations, recommending best practices based on North Carolina county benchmarks

Receives, reviews, evaluates, and works to resolve complaints, project requests, and other issues from and with Burke County personnel, Burke County leadership, and external agencies and their representatives

Prepares and maintains records, reports, forms, letters, and memorandums regarding Burke County and its departments' budgets

Engages in difficult negotiations requiring a well-developed sense of timing and strategy

Performs other duties as required or assigned

Application Process: Burke County paper applications can be obtained at the Human Resources office, located at 200 Avery Ave. Morganton, NC, Mon-Fri 8:00am-5:00pm; online applications are available at: www.burkenc.org. Completed applications should provide a complete work history, including a detailed and thorough list of job duties. Incomplete applications will not be processed.