Description

Job Title
Service Contracts Administrator

Job Description

The Contract Specialist will utilize the foundational knowledge of Philips Customer Services business and portfolio offerings to support Service Sales. They will review proposals to ensure compliance before order acceptance, create and manage orders in the ERP (Enterprise Resource Planning) system, and handle service contracts throughout their lifecycle.

Your role:

• Evaluate and apply contract price adjustments tied to inflation indices such as the Consumer Price Index (CPI). Interpret contract language to confirm when adjustments are permitted and follow the standard annual cadence.
• Identify which contracts and specific line items are eligible for CPI-based changes. Maintain clear eligibility criteria and documentation to ensure compliance and audit readiness.
• Calculate updated prices using agreed formulas and source indices; prepare revised price schedules and formal amendment documents for execution. Partner with stakeholders to secure required approvals before release.
• Draft and deliver customer communications that explain the change rationale, effective dates, and required customer actions. Track acknowledgments, respond to inquiries, and maintain a professional, service‑oriented tone.
• Proactively contact customers to obtain updated purchase orders and clear billing holds, working a collections‑style queue with persistence. Confidently de‑escalate difficult conversations and drive timely purchase order updates and payments.

You're the right fit if:

• You've acquired 3+ years of sales support experience.
• Your skills include intermediate to advanced skills in MS Office (including experience using VLOOKUP and pivot and SAP systems tables). A bonus if you have experience working with Salesforce.
• You have at least a high school diploma.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
• You excel at delivering outstanding customer experiences and driving operational excellence under tight deadlines. Skilled at adapting to new responsibilities, collaborating effectively, and making confident decisions within established policies, you also demonstrate strong interpersonal and organizational abilities. In addition, you bring proven capability to engage with frustrated or upset customers professionally, de‑escalate tense conversations, and secure updated purchase orders through clear, empathetic communication and persistence.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business .
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Tennessee is $22.57 to $36.12 hourly.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN. USA

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.