Description

Job Purpose

Job Purpose

The Senior Project Manager is responsible for managing the successful delivery of client projects while ensuring high levels of client satisfaction. Working closely with cross-functional teams, the role oversees day-to-day project activities to ensure timelines, budgets, and key performance indicators (KPIs) are met. The position also supports client relationships, resolves escalations, and contributes to account growth and process improvements for assigned clients.

About Transform

At RWS, we enable the world's largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Job Overview

Key Responsibilities

• Manage the end-to-end delivery of localization projects, ensuring deadlines, budgets, and quality standards are met.
• Oversee day-to-day project activities, coordinating with internal teams such as Language Delivery, Technical Services, and Quality Assurance.
• Maintain strong client relationships by responding to requests, addressing escalations, and ensuring a positive client experience.
• Define and monitor account performance metrics and provide regular KPI reports to stakeholders.
• Identify, communicate, and manage project risks to prevent delays or delivery issues.
• Coordinate resources and work closely with Supply Chain and external vendors to ensure projects are properly staffed.
• Support quotation preparation and approve project budgets and financial elements, including reviewing project Profit & Loss reports.
• Lead post-mortem reviews and root cause analysis to improve processes and reduce future risks.
• Collaborate with Account Management and Business Development teams to support account growth and identify opportunities.
• Mentor junior team members and help allocate workloads across the project team when required.

Skills & Experience

• Strong project management skills with the ability to manage complex projects in a fast-paced, deadline-driven environment.
• Excellent organizational skills with the ability to prioritize multiple tasks and coordinate competing demands.
• Strong client service and stakeholder management skills, with the ability to resolve issues professionally and efficiently.
• Strong communication skills in written and spoken English.
• Ability to work collaboratively with cross-functional and international teams.
• Strong analytical and problem-solving skills, including the ability to perform root cause analysis and support corrective actions.
• High attention to detail and strong focus on quality.
• Ability to work independently, exercise sound judgment, and handle confidential information appropriately.
• Advanced computer skills, including experience with translation management tools such as TRADOS or other CAT tools.
• Bachelor's degree or equivalent in Business, Languages, Social Sciences, or a related field.
• Typically 5+ years of experience coordinating complex projects within the localization or translation industry.
• Customer service or account management experience, ideally within the translation or localization industry.
• Leadership or mentoring experience is desirable.
• PMP certification and knowledge of a foreign language are considered an advantage.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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