Description

Senior Project Manager - Business Operations (all genders)

Department: B2B Health Sales

Employment Type: Full Time

Location: Berlin

Reporting To: Caroline Hak

Description

About Lingoda

Founded 12 years ago, Lingoda addresses a pressing global challenge: meeting the demands of growing economies and aging populations through the mobility of global talent. Driven by its mission "to empower global talent with the language, cultural, and technical skills for integration and success", Lingoda has established itself as a leader in education.

What We Do

Lingoda's highly effective Small Group Learning Model is delivered via over 800,000 classes a year, powered by 2,400 qualified teachers and a unique proprietary curriculum designed to help learners achieve their goals, whether that be career progression or integration into a new country.

Who We Serve

A rapidly growing and ambitious company, Lingoda operates in both B2B and B2C: while the B2B business has a strong focus on the healthcare sector in Germany and a credible ambition to expand into other professions and geographies, Lingoda's B2C business has a global presence, teaching German, English, Spanish, French, and Italian to students worldwide.

Learning a language with Lingoda is a rewarding experience, made possible by us Lingodies who support our students every step of the way. We're committed to living the learning journey alongside them to create a world of connection and opportunity.

We are seeking a Senior Project Manager - Business Operations (all genders) based in Berlin, Germany.

Your mission with us:

The Senior Project Manager - Business Operations drives scalable, cross-functional process and system improvements across a dynamic, fast-changing environment. The role translates business challenges into technical and data-driven solutions, often in greenfield areas without existing structures. It combines strategic thinking with a strong hands-on execution mindset and acts as a key partner to Operations, Tech, Data, Customer Experience, and Partner teams.

This is a senior individual contributor role within the Business Operations job family. It owns high-impact initiatives, system optimizations, and roadmap governance - from concept to execution. The environment includes evolving priorities, ambiguous requirements, and volatile business needs, requiring high adaptability and a strong self-starter mentality.

Your Tasks:

Technical Process & Systems Optimization

• Lead high-impact improvement projects across customer, partner, and course management processes - including greenfield topics without existing frameworks.
• Analyze and redesign workflows, identifying structural bottlenecks and implementing scalable, durable solutions.
• Partner closely with Tech and Data to define technical requirements and coordinate delivery.
• Maintain and evolve system logic, process flows, integrations, and documentation.

Feedback & Roadmap Management

• Convert bottom-up operational feedback into a structured initiative pipeline.
• Own the prioritization logic in a volatile environment with shifting priorities.
• Maintain a transparent, cross-functional roadmap and drive alignment across stakeholders.
• Communicate trade-offs and help teams navigate ambiguity and complexity.

Problem Solving & Systems Configuration

• Identify operational pain points across the full learner and customer journey.
• Develop root-cause-oriented solutions for both mature and greenfield processes.
• Break down complex issues into clear work packages and execute hands-on where needed.
• Test, iterate, and scale improvements with a focus on resilience and long-term quality.

Technical Setup & Systems Configuration

• Design and configure technical environments (shared mailboxes, roles, permissions, integrations).
• Build and pilot new configurations independently, especially where no existing setup exists.
• Conduct QA and ensure system stability in a fast-moving environment.

Data & Reporting Structure

• Co-create KPIs, reporting structures, and data models with the Data team.
• Ensure dashboards and metrics are actionable for operational teams.
• Validate data quality, proactively flag inconsistencies, and work hands-on on solution paths.

You bring to Lingoda:

• Extensive experience in Project Management, Business Operations, Technical Operations, BizOps, or Systems/Process Management.
• Proven delivery of large-scale, cross-functional projects - including greenfield initiatives without clear frameworks.
• Strong understanding of CRM, CMS, communication tools, BI tools, and automation platforms.
• Experience working with data, KPIs, and insights-driven frameworks.
• Ability to translate operational challenges into structured technical requirements.
• Advanced problem-solving with strategic and systematic approaches.
• Experience with process mapping, automation logic, workflow redesign, or CI frameworks.
• Ability to structure solutions independently even when requirements are unclear.
• Strong stakeholder alignment skills, excellent cross-functional communication.
• Able to challenge assumptions constructively and drive decisions.
• High ownership, autonomy, and ability to drive projects end-to-end without needing constant direction.
• Native or near Native level of German and fluent English skills

Nice to Have

• EdTech or education services experience.
• Workflow automation experience (Zapier, Make).
• Background in scaling organizations or Business Development Operations.

What you can expect from Lingoda:

• Approachable leaders and transparent communication - every voice counts at Lingoda!
• Company events and colleagues who are always happy to socialise + budgets towards team building events!
• An inclusive environment with great team spirit and passion for languages
• A well-structured and exciting onboarding process to set you up for success!
• The possibility to work remotely from your home or in the office located in the heart of Berlin
• Learning & development opportunities
• Free access to our language classes
• Mental Health programs
• Corporate benefits & pension funds
• Discounts on Urban Sports memberships (EU)
• Public Transport discounts in Berlin
• 30 vacation days per year
• Free snacks & drinks at the office
• The modern hardware necessary for your work (n/a for freelancers)
• Flexible working hours

Does that sound exciting? Then, send us your CV right away!
We are looking forward to hearing from you!

Your contact person for the position is Elif

Lingoda is dedicated to promoting diversity and inclusion in the workplace. As an equal opportunities and affirmative action employer, we strive to create a workforce that reflects the diversity of our user base. Our commitment ensures that every applicant is assessed on the basis of their skills and qualifications, regardless of age, gender identity, ethnicity, sexual orientation, disability, or religion.

We ask that you please apply directly via the link provided in the job description or directly on our website. Due to GDPR regulations, applications sent otherwise will not be considered.

Please note that if you are based outside of Germany that only a freelance contract can be offered. All our contracts whether freelance or regular German employment contract start on a 2 year time period.