Description

Job Description

Join the Consumer and Community Banking Product, Experience and Technology (PXT) organization for an exciting opportunity to build and operationalize a change management function aimed at promoting successful and consistent adoption of new ways of working. This role involves developing new processes, best practices, and engagement channels to ensure the PXT organization can embrace and champion changes in a balanced manner, continually enhancing our overall product operating model.

As a Vice President in the Product Operations Change Management & Measurement team, you will help to develop an approach for how we plan and roll out changes impacting the PXT community to drive sustained adoption and pace of change. You will help define and operationalize a change management lifecycle framework to drive a consistent, repeatable process for the PXT community to absorb and champion changes. You will engage with partner functions and change initiators to understand, facilitate and execute changes seamlessly across the PXT organization during the pre-planning, rollout and monitoring stages of change execution.

For this role, candidates must be able to physically work in our NKP - Mumbai office. The specific schedule will be determined and communicated by direct management.

Job Responsibilities

• Standardize how we scale and measure change / actions impacting the PXT community to drive sustained adoption and pace of change
• Operationalize change management lifecycle framework
• Evaluate and implement required supporting tooling and analytic / reporting capabilities
• Work with supporting team to provide transparency through change / action calendar and backlog
• Engage with partner functions to facilitate changes smoothly through the lifecycle
• Execute change management end-to-end processes to support large-scale product operating model enhancement
• Strike balance across the organization with a persona-based view of change impacts and inform recommendations on change timing / rollout approaches
• Maintain focus on people impacts of change and drive commitment to greater discipline and intentionality on change impacts
• Assess readiness of proposed changes and proactively provide solutions and recommendations to meet desired outcomes and success measures
• Recommend change management process enhancement opportunities based on ongoing monitoring and feedback channels

Required qualifications, capabilities, and skills

• Bachelor's degree in Business, Finance, Economics or other related area
• 7+ years of relevant experience in Process Design, Consulting, Strategy, Transformation, Product, Change Management or Business Management roles
• Required experience of at least 2 years in the capacity of a Scrum Master / Agility Lead to Technology or Product teams
• Highly motivated self-starter with excellent time management / prioritization skills
• Strong executive presence and written / verbal communication skills
• Adept at forging strong internal relationships across a broad range of functions
• Self-motivated and able to work with high degree of independence and ownership
• Ability to design and operationalize processes from strategic intent through to E2E execution
• Excellent attention to detail, program / project management and organizational skills
• Able to both define and deliver to conclusion a strategic agenda across multiple groups
• Comfortable navigating matrixed / ambiguous environment and defining direction
• Strong analytical and logical problem solving skills

Preferred qualifications, capabilities, and skills

• Product operating model and / or large-scale transformation experience preferred

Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.