Description

Project Coordinator:

The Project Coordinator will be responsible for managing and coordinating a variety of Medium volume, multi-product transaction flow for a large US-based client using their proprietary tool or platform. The role involves daily interaction with the client, continuous coordination with internal cross-functional teams, tracking progress, resolving issues, and ensuring accurate and timely updates on the client's platform.

Overseeing the development and implementation of engineering projects involves several key responsibilities:

Client Coordination

• Act as the single point of contact for the US client for all project-related activities.

• Coordinate daily with the client through calls, emails, and online platforms across US time zones.

• Understand and comply with client processes, SLAs, compliance requirements, and reporting standards.

• Provide daily status updates on transaction volumes, progress, risks, and exceptions via the client's proprietary platform.

Platform & Transaction Management

• Monitor and manage large volumes of transactions across multiple products and product types.

• Ensure accurate data entry, validation, and real-time updates on the client's platform.

• Track transaction lifecycle from initiation to closure, ensuring zero or minimal errors.

• Identify bottlenecks, exceptions, and system issues and escalate them proactively.

Internal Cross-Functional Coordination

• Coordinate with internal teams including Operations, IT, Finance, Compliance, Quality, and Customer Support.

• Assign tasks, follow up on deliverables, and ensure adherence to timelines and SLAs.
• Conduct daily/weekly internal review meetings to assess performance and resolve issues.
• Align internal workflows with client requirements and platform changes.

Tracking, Reporting & Governance

• Maintain detailed trackers, dashboards, and MIS for daily transaction flow.

• Prepare daily, weekly, and monthly reports on volumes, turnaround time, quality, and backlog.

• Ensure all project documentation, SOPs, and process updates are maintained and shared.

• Support audits, reviews, and client governance meetings with accurate data and insights.

Risk & Issue Management

• Identify operational, system, and delivery risks at an early stage.

• Drive root cause analysis and implement corrective and preventive actions.

• Ensure business continuity during peak volumes or system changes.

Continuous Improvement

• Suggest and implement process improvements to improve efficiency, accuracy, and turnaround time.

• Support automation and platform enhancement initiatives in coordination with IT and the client.

• Train internal teams on client tools, platforms, and updated processes

Requirements

Minimum Qualifications and Knowledge

• Bachelor's degree in business, Engineering.

PMP / Prince2 / Agile certification (preferred but not mandatory)

Minimum Experience (no. of years)

Min 5/8 years in project and Business Transition management

Job-specific Skills and Competencies

Hands-on work experience on MS Project & PMP certified preferably.

• Strong project management and coordination skills

• Experience managing Med-vol transactions, multiple product lines

• Excellent stakeholder management, especially with US-based clients

• Strong analytical, tracking, and reporting skills

• Ability to manage multiple priorities under tight deadlines

• Excellent written and verbal communication skills

• High attention to detail and problem-solving mindset

• Excellent communication, report writing, and analytical skills. Fluency in English mandatory