Description

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Project Associate in Employee Voice, you play a crucial role in supporting the product development process and driving innovative solutions that address customer and employee needs. Working closely with project managers, product managers, and cross-functional partners, you will help ensure the success of our product offerings and employee experience initiatives. This role offers the opportunity to grow your skills, participate in product and project planning, and define user workflows, all while making a tangible impact on our products and customer experiences. You will partner with stakeholders across the firm and with vendors to design, implement, and administer surveys and other listening projects, including the firmwide Employee Opinion Survey and lifecycle surveys such as candidate and new employee experience surveys.

Job responsibilities

• Support the development of product and project strategy and roadmap, ensuring alignment with organizational goals and customer experience objectives.
• Participate in product and project planning sessions, contribute ideas and insights, and assist in the execution of initiatives to ensure timely and successful launches.
• Collaborate with product and project managers to engage stakeholders and define user workflows, requirements, stories, and customer value.
• Support the implementation of the firmwide Employee Opinion Survey (EOS) and other surveys within the listening strategy, including candidate and new employee experience surveys.
• Partner with Centers of Excellence (COEs) to leverage existing employee research and develop new tools/surveys to support data and information needs.
• Serve as a subject matter expert/consultant on survey content, administration, and analysis/reporting for surveys conducted across the firm, identifying opportunities to use survey and research data to generate insights on firmwide culture, management practices, and customer experience.
• Ensure all appropriate data privacy, security, and controls requirements are incorporated into all survey and project processes.
• Interpret employee survey and research data, seeking insights to share with leadership teams and COEs to enhance products and customer experiences.
• Prepare executive presentations highlighting insights for business leaders, focusing on product impact and customer experience improvements.
• Partner with HR CDAO and other firmwide groups (Communications, Workforce Technology, Data Privacy, DOI) as needed to maximize the use of employee data and support product and customer experience initiatives.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area.
• Developing knowledge of the product and project development life cycle.
• Exposure to product and project life cycle activities including discovery and requirements definition.
• Emerging knowledge of data analytics and data literacy.
• Knowledge of research methods and prior experience creating and administering measurement tools, such as surveys.
• Demonstrated ability to manage and manipulate large data sets in Excel.
• Ability to identify and communicate critical insights through appealing data-driven visualizations (PowerPoint).
• Proficiency in at least one statistical analysis tool (e.g., R, Python).
• Strong analytical, problem-solving, and project management skills.
• Strong attention to detail and commitment to accuracy.
• An advanced degree in Industrial/Organizational Psychology, Organizational Behavior, Statistics, or other Behavioral Science.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.