Description

Position Summary
The Program Coordinator ensures smooth administrative operations for both residential and non-residential components of The Demand Project’s Restoration Program. Acting as the central coordinator for all administrative, scheduling, and documentation tasks, this position tracks case management for residents and non-residential clients, facilitates communication across the program, and ensures compliance with organizational policies and state regulations.
The Program Coordinator supports the Program Director by maintaining organized systems and regulatory requirements, and by coordinating staff and volunteer efforts, and ensuring clients’ and residents’ needs are efficiently and accurately managed.

Competencies

• Strong organizational and administrative management skills
• Excellent interpersonal, written, and electronic communication
• Ability to handle sensitive information with confidentiality and professionalism
• Knowledge of trauma-informed care and survivor-centered practices
• Self-motivated with strong follow-through and problem-solving ability
• Skilled at coordinating with staff, volunteers, and community partners
• Familiarity with social service systems, case management, and residential program compliance
• Commitment to The Demand Project’s mission and core values

Primary Duties and Responsibilities

Administrative Oversight & Compliance

• Maintain accurate and organized records for residents and non-residential clients, including case notes, medical and therapy documentation, incident reports, and other program files.
• Ensure all administrative tasks and documentation comply with state regulations, organizational policies, and grant requirements.
• Track and monitor compliance-related activities, including staff schedules, trainings, drills, and campus safety checks.
• Support Program Director in administrative projects, reporting, and process improvements.

Client & Resident Coordination

• Track and manage case progress for both residents and non-residential clients.
• Coordinate appointments, therapy sessions, medical visits, life skills programming, and other client/resident activities.
• Follow up on service referrals and program participation to ensure client/resident needs are met.
• Communicate updates to clients, residents, and families as appropriate.

Volunteer & Community Coordination

• Manage campus visitor access, including approvals, check-ins, and compliance with safety protocols.
• Collaborate with the Volunteer Coordinator to support general oversight of interns and volunteers on the Restoration volunteer teams.
• Assist with community engagement initiatives, presentations, and outreach events.

The Ideal Candidate

The ideal candidate is organized, detail-oriented, and mission-driven, capable of managing multiple administrative responsibilities across residential and non-residential programs. They thrive in a relational yet structured environment, ensuring compliance, smooth operations, and timely communication while supporting the Program Director.

Requirements

Minimum Qualifications (Knowledge, Skills, Abilities)

• Associate’s or Bachelor’s degree preferred in social services, psychology, human development, or related field (or equivalent experience).
• Minimum of 2 years’ experience in program administration, case management, or volunteer coordination preferred.
• Strong computer and data management skills (Microsoft Office Suite, Google Workspace, or similar).
• Must pass fingerprinting and background check.