Description

Overview

The Outside Services Supervisor is responsible for overseeing the outside service staff to ensure the highest standards of professionalism and customer service are consistently delivered to Members and Guests. This role promotes the game of golf and supports the club's mission by managing daily operations and staff development.

Experience Required

• 2+ Years of Outside Service Experience
• Must be outgoing and have a customer-first personality.
• Candidates without specific golf experience may be considered if you have previous experience in one the following types of jobs:
  
  • Server, Waiter, Bartender, Hospitality, Customer Service, Golf Retail, General Retail, Landscaping, Sales, Valet, Firefighter, EMS personnel, Other Outdoor or Recreational Roles.

Essential Responsibilities

• Supervise and support outside service staff to ensure efficient and courteous service.
• Promote golf and club activities through positive interactions with Members and Guests.
• Develop, implement, and maintain comprehensive training programs to ensure staff are well-prepared and professional.
• Manage all aspects of recruitment, hiring, scheduling, and budgeting for department employees.
• Provide hands-on assistance to golfers, including loading bags, cleaning clubs, and preparing them for play.
• Ensure post-round services are delivered, such as club cleaning, cart check-in, and assistance to vehicles.
• Coordinate with other golf operations staff to ensure seamless service delivery.
• Monitor and verify employee time reporting using the time management system to ensure accuracy and compliance.
• Respond professionally to Member and Guest inquiries, including last-minute requests and changes.