Description

Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield's presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors' Cup, supporting athletic departments across all divisions.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun

CLC's Innovations and Operations' Licensing team is focused on providing our licensees and institutions with unmatched customer service and delivering solutions. Through the use of our Brand Manager 360 platform, we facilitate submitting artwork, reporting royalties, disclosing suppliers and all aspects of license management.

As a Licensing Operations Coordinator, you will be primarily responsible for delivering best-in-class customer service and support to licensees. You will communicate directly with other CLC departments including Royalty Operations, Legal, and Partnerships to resolve issues and to act as the go-between for those departments and the licensee. You will also help shape the strategic vision of our solutions by acting as the voice of the User.

This role will be client-facing across both internal and external users.

Responsibilities:

• Handle inbound calls and tickets from our customers and staff

• Respond to all requests in a timely, professional manner

• Execute day-to-day administration of licensee accounts

• Maintain open communications and users of the platform, functioning as a systems expert and technical communications resource

• Develop relationships and open communication with internal staff overseeing relationships with clients

• Assist in providing information to be used in enforcement efforts, audits, and/or on-campus training sessions

• Responsible for enhancing, developing and implementing guidelines for licensees

• Provide training to licensees for licensing requirements

Qualifications:

• Required experience to include either internship or professional work experience in client support and customer service

• Desire to help customers and find solutions

• Excellent oral and written communication skills

• The ability to multi-task and manage changing priorities throughout the day

• Must be a team-player, possess outstanding customer service skills and be self-motivated.

• This position will require the ability to work under minimal supervision, within a group environment, to address a dynamic range of customer related issues.

• Great listening skills and the capability to remain calm and helpful when working with clients is essential.

• Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects.

• Must demonstrate the ability & desire to increase knowledge.

• Ability to establish a deep understanding of customer concerns and thoughts regarding the use of various systems, and the ability to troubleshoot as needed

• Ability to create and maintain end-user product documentation and associated materials

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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