Description

External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Monday-Friday, 8:00 a.m.-5:00 p.m.
Advertised Salary Commensurate with experience. Posting Date 12/11/2025 Open until filled Yes Closing Date Proposed Starting Date 01/18/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
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Position Information

Classification Title Patient Referral Spec I FLSA Non-Exempt FTE 1.00 Minimum Qualifications
High school diploma or equivalent
Preferred Qualifications
Preferred experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis.
Position Summary
The Large Animal Client Services Coordinator provides professional, high-quality customer service and administrative support for the Large Animal Teaching Hospital. This position is responsible for checking in clients and patients, scheduling appointments, and ensuring all client, patient, and potential referring veterinarian information is accurate and complete prior to and during each visit. The coordinator verifies ownership, billing party and record requirements, facilitates communication between clients and clinicians, and ensures a seamless client experience. This role supports both the clinical and operational missions of the Large Animal Teaching Hospital by maintaining accuracy, professionalism, and efficacy in all client service functions.
Knowledge, Skills, Abilities and/or Competencies
1. Maintain a professional appearance, voice, and demeanor when interacting with clients, veterinarians, students and staff.

2. Excellent attention to detail and accuracy in verifying client, patient, and veterinarian information.

3. Proficiency in computer applications including Microsoft Office Suites, Google Workplace, and electronic medical records.

4. Have proven understanding of veterinary terminology and hospital operations.

5. Display excellent verbal and written communication skills with the ability to convey information clearly and effectively.

6. Possess a strong critical thinking and problem-solving skills, along with the ability to make sound decisions in a fast-paced environment.

7. Have the ability to prioritize multiple tasks, manage time efficiently, and demonstrate the ability to maintain attention to detail.

8. Ability to work collaboratively within a team to support hospital operations and goals.

Physical Demands

• Physical ability to left and carry up to 15 pounds both assisted and unassisted.
• Ability to sit for long periods of time and use of repetitive actions during the entire work day.
• Walking on different/uneven walking surfaces is common.
• Ability to remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.
• Ability to walk and deliver items throughout the Veterinary Teaching Hospital through the course of the day.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
Appointment Coordination & Client Communication

• Check in clients and patients using Vetview and Instinct, ensuring all visit information is entered accurately and efficiently.
• Verify animal ownership and confirm correct billing parties for all patients utilizing the Large Animal Teaching Hospital.
• Confirm where medical records need to be routed and ensure records are complete and delivered after each appointment or admission is completed.
• Verify financial affidavits for all clients and ensure forms are properly completed and signed prior to services being rendered.
• Request and obtain medical records from referring veterinarians or outside facilities as needed prior to scheduled appointments or en route emergencies.
• Schedule and confirm appointments for specialty services based on clinician availability and needs.
• Answer incoming phone calls, respond to general inquiries, and direct messages to appropriate staff members or clinicians.
• Send and manage follow up messages, updates, and client concerns to doctors or service teams as needed or requested.
• Send and customize welcome package templates to new clients via email or mail, verifying that all relevant appointment details and hospital information are included.
• Set clear expectations for clients regarding appointment arrival times, check-in procedures, and anticipated visit duration.
• Maintain professional and courteous communication with all clients to ensure a positive and informed client experience.

Percentage of time 70 Duties/Responsibilities
Financial and Cashiering Support

• Assist the hospital's Financial Services team with collecting deposits for hospitalized patients.
• Process client payments and deposits for outpatient, scheduled appointments and inpatient services.
• Ensure financial transactions are entered accurately into the appropriate accounts and receipts are provided to clients.
• Reconcile daily transactions and support basic cashier functions to the Large Animal Financial Services Coordinator.
• Maintain confidentiality and accuracy in all financial handling and communications.

Percentage of time 20 Duties/Responsibilities
Medical Records and Administrative Support

• Serve as a back-up to the Large Animal Administrative Coordinator by assisting with medical records organization and processing as needed.
• File loose paperwork and documentation into medical records.
• Assist in archiving or scanning records during times of backflow or increased volume.
• Support the records team in maintaining accuracy, completeness, and timely processing of all patient documentation.

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Kris Mitchell Recruitment Contact Email Krista.Mitchell@uga.edu Recruitment Contact Phone (706)542-4459

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents