Description

Reporting to the Vice President People & Culture, the HR/Disability Coordinator is responsible for providing comprehensive support to the organization in the areas of disability management and claims coordination for both occupational and non-occupational accidents/injuries. This position will also be responsible for overseeing the claims management system and implementing effective return-to-work programs. The role will involve working closely with employees, healthcare providers, and external agencies to ensure safe and timely reintegration into the workplace, while continuously improving the claims management performance through proactive prevention programs.  This role will also be involved in performance management.

Requirements

Personal Characteristics

Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
High level of respect, understanding and regard for First Nations communities
Superior time management skills, multitasking skills and the ability to prioritize tasks
High level of integrity, confidentiality and accountability
Strong problem-solving and analytical skills
Willing to take initiative to make personal and organizational improvements
Able to deal with confidential information and documentation with discretion, sensitivity and tact
Able to handle stressful situations in a calm and effective manner
Customer service oriented with a commitment to exceptional service
Strong attention to detail

Key Responsibilities and Accountabilities

Claims Coordination:  Administration and coordination of occupational and non-occupational illness and injury claims, including WCB/WSIB, STD, LTD, and MPIC. Collaborate with healthcare providers and case managers to facilitate appropriate interventions and support employees' safe and timely return to work.
Documentation and Processing: Accurately complete and submit all necessary documentation for claims processing and monitor status changes in the system. Notify payroll of any changes as required.
Point of Contact: Serve as a primary point of contact for employees and management regarding claims management inquiries, providing expert guidance and support.
Subject Matter Expertise: Act as a subject matter expert on disability management issues and employee claims status. Deliver training on the claims management system and return to work programs.
Stakeholder Liaison: Establish and maintain effective communication with medical professionals, WCB/WSIB, MPIC, STD/LTD providers, and other relevant parties to ensure the exchange of claim information and coordination of return to work efforts.
Reporting and Tracking: Report and track WCB/WSIB, STD, LTD, and MPIC claims management, generating and distributing reports as required.
Return to Work Coordination: Work closely with employees and management to coordinate and facilitate early and safe return to work opportunities, leveraging the return-to-work accommodation program.
Disability and Wellness Programs: Lead and coordinate programs and services related to disability, health, and wellness education. Monitor claim trends, benefit costs, and industry standards to develop strategies and initiatives.
Training and Development: Ensure that leadership receives training on disability claims management and return to work. Develop and provide training materials as needed.
Perform additional duties as assigned.
 

Minimum Education, Experience and Certifications

3-5 years of disability management and return to work programs, combined with general HR experience.
Strong knowledge of HR laws and regulations, disability management principles, and Occupational Health and Safety and Worker's Compensation Legislation
Performance Management for all non-union and union concerns.
Certificate in Human Resources, Return to Work Coordinators, Certified Disability Management Professional, or equivalent HR-related experience
CPHR designation or candidate 
Experience in Ceridian Dayforce
Experience in WCB/WSIB and working with Manulife benefits required
Strong computer skills required, including Excel
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

This is an onsite role
Physically able to perform all listed job duties
Travel by aircraft and other means as required by role as needed
Work performed primarily in an office environment
Manual dexterity required to use desktop computer and telephone
Ability to attend offsite work events as required (e.g. job fairs)