Description

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.
Indiana University Bloomington is a public Research Institution with a total enrollment of over 45,000 students and some of the top academic programs in a range of disciplines. With Big Ten sports, more than 900 student organizations, a vibrant artist community, and plenty of other opportunities for involvement, IUB is a campus full of energy and life.
IU Housing , accommodates approximately 13,000 students in 19 residence centers. In addition to our traditional floors, we have 21 Living Learning Centers and Thematic Communities.

Job Summary

The Housing Operations and Assignments office is a dynamic group of staff who facilitate occupancy management, contract implementation and front-line service within the Office of Student Life. IU Housing staff balance customer service and student development through interactions with students and families, in a fast-paced environment.
Department-Specific Responsibilities

• Serves as a primary point of contact for housing-related questions from students, families, and campus partners via email, phone, and in-person communication.
• Manages individual cases in Salesforce Lightning Customer Relations Management (CRM) tool to track, resolve, and document student interactions.
• Responds to escalated housing assignment concerns, providing clear guidance and resolution in alignment with housing policies and procedures.
• Collaborates with Residence Life staff to ensure timely and accurate student housing assignments and placement coordination.
• Processes and tracks housing cancellation and exemption forms; conduct occupancy audits to maintain accurate rosters and reporting.
• Facilitates housing assignment and contracting processes for incoming first-year students and returning residents.
• Supports medical accommodation requests, including assignments related to ESA or Service animals and other special considerations.
• Maintains a student development-focused approach when assisting students and families with contracts, policies, and housing procedures.
• Coordinates with campus partners such as Athletics, Groups Scholars, International Programs, and Admissions to manage specialized student placements.
• Assists with oversight and accountability of hourly assignments staff, offering direction on daily processes.
• Performs duties such as attending a front desk. answering phones and email and delivering messages and mail.
• Participates in departmental committees and represent the Housing Operations and Assignments office in cross-functional initiatives.
• Assists with Living Learning Center (LLC) assignments and administrative coordination.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of residence life initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Develops, monitors and oversees maintenance of databases for housing management system, parking, mail tracking, guest housing, work orders, electronic access, and key systems.
• Ensures data is accurate, complete, and up-to-date.
• Monitors and processes guest housing, damages, and storage to include reservations and billing. Oversees the preparation of various business reports.
• Assists other residence life staff, including maintenance staff, with the overall condition of the building. Follows up on maintenance and work orders to ensure timely completion; coordinates cleaning, moving, and repairs schedules.
• Responds to and resolves resident problems and issues as they arise. Serves as informational resource to residents and staff on housing policies and procedures or refers to the appropriate office.
• Provides directions, support, and information related to policies, procedures, and building rules to residents, students, faculty/staff, campus visitors, and other internal and external constituents.

Qualifications

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE
Required

• 2 years in office environment, higher education, or related field

SKILLS
Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

Learn more about Bloomington, Indiana.

Work Location

Bloomington, Indiana
This is an in-person position

Advertised Salary

$16.50 - $17.30 per hour, based on experience and qualifications

Work Hours

Monday through Friday, 8:00 am - 5:00 pm

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Intermediate
FLSA: Nonexempt
Job Function: Student Services
Job Family: Residence Life
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.