Description

Advance your career by joining our Home Lending Operation Team that supports all phases of loan closings. As an Operations Supervisor within our Team, you will play a vital role in overseeing the Team and Ensuring that all unit objectives and standards are met consistently met. You will be a flexible problem-solver who enjoys helping team members assist customers to resolve their questions and concerns.

Job responsibilities :

• Overseeing a team of Closing specialists
• Ensuring objectives and standards are met
• offer support in selecting and retaining talent
• managing the performance of the team
• Have excellent Customer Focus
• Be a proactive problem-solver who assists team members in resolving customer queries and concerns
• Influence Internal and External Partners and promote process improvement

Required Qualifications, capabilities and skills

• Experience leading a team
• Strong problem solving skills
• Strong written and verbal communication skills
• Excellent relationship management skills
• Customer service experience

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.