Description

Primary Responsibilities include, but are not limited to:

Recruitment & Staffing

• Place recruiting ads for necessary positions. Screen and interview to maintain a team of veterinary technicians and support staff specializing in equine and livestock medicine.
• Oversee onboarding and orientation programs for new hires.

Employee Relations & Performance Management

• Serve as the primary contact for the equine and livestock teams, promoting open communication and conflict resolution.
• Manage performance review processes, goal setting, and professional development plans.
• Provide coaching and support in handling personnel issues fairly and effectively.

Training & Development

• Coordinate and promote continuing education (CE) opportunities, safety training, and certification programs for field and clinic staff.
• Support mentorship programs and career growth pathways for veterinarians and technicians.
• Coordinate student requests for ride-alongs &/or internships.

Compliance & Safety

• Ensure compliance with all federal, state, and local labor laws, as well as OSHA, DOT, and animal-handling safety regulations.
• Collaborate with management to maintain workplace safety standards, particularly in mobile veterinary and barn environments.

Customer Service Leadership

• Supervision: Lead, mentor, and manage the Customer Service team to ensure prompt, accurate, and professional handling of all customer inquiries, concerns, and service requests.
• Issue Resolution: Act as the escalation point for complex or critical customer issues, ensuring timely and effective resolution.
• Training: Develop and execute ongoing training programs for the team on product knowledge, service protocols, and communication skills.

Accounts Receivable & Accounts Payable Management

• Oversight: Direct and manage all Accounts Receivable operations, including invoicing and collections. Handle calls from clients with billing questions or concerns.
• Collections Strategy: Implement and refine effective collection strategies and procedures to minimize outstanding balances
• Credit Policy: Monitor and enforce the company's credit policy and discuss with clients as needed.
• Invoice Submission: In charge of submitting non-inventory invoices to accounts payable for all departments within the hospital

Culture & Engagement

• Champion a culture of teamwork, respect, and compassion aligned with the clinic's mission and values.
• Develop programs that support employee well-being, retention, and job satisfaction.

Qualifications:

Education & Experience

• Associate's or Bachelor's degree in Agribusiness, Veterinary Hospital Management or Business Administration, or related field
• 3-5+ years of experience in veterinary, agricultural, or animal health settings related to Equine &/or Livestock

Skills & Attributes

• Strong understanding of employment laws and HR best practices.
• Excellent interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Compassion for animal care and familiarity with equine and livestock industry operations.

Working Conditions:

• Office-based with occasional travel to field locations, barns, and events.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.