Description
E-911 SHIFT SUPERVISOR
The recruitment process for positions within the Bulloch County Public Safety Division/E-911 Communications Department in Statesboro, Georgia, involves a thorough background investigation and clearance through the Georgia Peace Officer Standards and Training (POST) Council.
At our core, we are committed to fostering community trust by delivering exceptional services. We uphold the values of integrity, leadership, and respect in all we do.
Currently, we are seeking qualified candidates for the role of Communications Shift Supervisor within the E-911 department. As a three-county E-911 Public Safety Answering Point (PSAP), we serve Bulloch, Evans, and Candler Counties in Georgia.
The Communications Shift Supervisor will be responsible for supervising staff and overseeing call-taking and dispatch functions during their assigned shift at the E-911 center. This position operates on a 12-hour shift schedule, requiring flexibility to work various shifts, including days, nights, weekends, and holidays, as needed.
Typical Duties
Supervises staff on assigned shift: plans, coordinates, assigns and reviews work of individuals and the team; evaluates performance and provides feedback as appropriate; evaluates training needs and provides instruction; reviews and approves employee timesheets; monitors performance issues; recommends discipline and/or other methods of addressing issues with staff performance or conduct; assists in the preparation of employee performance evaluations; investigates and resolves complaints or problems, conferring with E911 Director as appropriate; establishes and promotes employee morale on the assigned shift.
Organizes, prioritizes, and assigns work priorities and schedules work activities to meet objectives; ensures subordinates have the resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management.
Evaluates and monitors shift operations, observes performance of E911 Communications Officers; recommends modification of work practices when necessary to ensure quality and production goals are met; ensures compliance with established protocols and quality assurance program.
Oversees dispatching of public safety personnel: monitors calls; ensures dispatch activities occur quickly and efficiently; coordinates incidents to ensure proper notifications are made; ensures that correct agency and personnel are dispatched to calls; evaluates CAD sheets for accuracy; assists with call handling and dispatching activities as necessary.
Makes and distributes recordings or activity reports: records 911 calls; sends requested recordings to law enforcement; retrieves specified recording from the CAD system; completes documentation before releasing recording.
Provides related duties in support of Center operations: answers non-emergency calls; occasionally interacts with the public at the Emergency Operations Center; maintains cleanliness in the 911 work area; ensures technical equipment is properly maintained, regularly serviced, and fully functional.
Performs other related duties as required.
Requirements
MINIMUM QUALIFICATIONS
High school diploma or GED required, with vocational or technical training in emergency communications; supplemented by three years of experience, in the last five years, in emergency communications; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Previous supervisory responsibilities desired.
Must possess or obtain within 6 months of employment, Georgia (POST) Peace Officer Standards and Training clearance P-2 form,, Georgia Basic Communications Certification, CPR, Emergency Medical Dispatch Certification, Communications Training Officer (CTO) certification, and Supervisor Certification.
Must possess or obtain a valid Georgia driver’s license.
