Description

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

• Responsible for research and resolution of fraud disputes. Requires detailed research, analytical skills, handling and processing customer mail
• Documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate
• Additional responsibilities focus on responding to complaints from cardholders to executive teams, federal agencies and litigations relating resolution of disputes in accordance with card industry and bank regulations.
• May also compile aggregate statistics for use in identifying patterns and improving overall customer service.
• Hours 8-5 Monday Friday with an occasional escalation to address outside of normal hours. 

• Microsoft Office knowledge (Word, Excel, etc.)
• Ability to make timely decisions and multitask
• Ability to manage time and organization of daily responsibilities
• Basic knowledge of Regulation E compliance (this is not required)
• 1-2 years of related work experience 
• An ideal candidate will also be able to work in multiple systems simultaneously with ease. 

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier I

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PI279102293