Description

Position:          Database Administrator

Department:   Development

Reports To:      SVP Development

FLSA:               Exempt           

 
Position Overview
The Chicago Urban League is seeking a full-time Database Administrator to expand the data operations efforts and capacity of the Development Team, ultimately leading to increased revenue for programs, initiatives, and the organization at large. 

The Development Database Administrator is responsible for maintaining, managing and preserving the integrity of the donor database (Raiser’s Edge). He/She tracks revenue through constituent data entry and management, gift processing and acknowledgement in an accurate and timely manner with a sharp focus on stewardship. This stewardship focus will include establishing a productive partnership with the Development Team’s Grants Manager to document/track formal thank you letters from CUL executive staff in addition to standard gift acknowledgement. 

The person in this role will work closely with frontline fundraisers to ensure that donor portfolios are continually updated, with a focus on Raiser’s Edge tabs related to managing donor relationships, tracking interactions, and monitoring progress towards goals. 

 
Responsibilities
  Manage data in Raiser’s Edge donor database to ensure record accuracy and completeness: 

      Create and update constituent records

      Record donations and pledges accurately utilizing appropriate appeal codes

      Generate donor acknowledgement letters and gift receipts for cash and in-kind contributions within the required timeframe 

      Maximize the functionality of the donor database by identifying and implementing best practices to most effectively manage all stakeholder data 

      Produce weekly gift and pledge reports for Development Team analysis

      Create queries, exports and customized reports for development and organizational purposes

      Develop and deliver ongoing stewardship reports to facilitate a donor-centered approach to enhance retention and upgrades

      Use experience and discretion when determining donor pipeline recommendations to inform portfolio adjustments

      Track, measure, and monitor donor giving pyramid and moves management system to enhance annual giving as well as overall portfolio management and stewardship

  Develop and deliver a system for revenue tracking, reporting, and forecasting which supports informed strategic decision making

  Provide Raiser’s Edge training and technical support to staff

  Serve as primary liaison on behalf of the Development Team with finance and accounting staff to ensure gift reconciliation, donor care policies, processes and procedures are maintained, updated, and adhered to

  Act as the primary lead for donor database projects, updates, and conversions, including but not limited to planning, implementation, and training of chapter staff

  Undertakes projects, as required, and performs other related job duties, as assigned 

 
ADDITIONAL DETAILS
The Development Database Administrator primarily works in a hybrid office environment, Monday - Friday during normal business hours. He/She should also be available to support special events on evenings and weekends, as needed.
 

Requirements

Education and Experience

  Bachelor’s degree in business or related field or any combination of relevant

  Experience and education that would contribute directly to the position

  Two to three years of database management or related experience required. Experience with Raiser’s EdgeNXT (or other CRM system) desired.

  Proficiency with Microsoft Office applications, particularly Excel, Word, and mail merge functions

  Demonstrated ability to work with a high level of accuracy and manage confidential and sensitive information

  Excellent organizational, communication, interpersonal and time management skills

  Focused on providing excellent customer service to donors, external partners, and staff

  Proven ability to work both independently and as part of a team, is self-motivated and proactive

  Meticulous record-keeping skills and detail-oriented approach 

  Experience working in a fast-paced environment while maintaining high personal standards for the quality of output 

  Strong critical-thinking skills, with the ability to understand high-level strategic objectives, as well as, the tactical details critical for their success 

  Ability to solve problems independently and collaboratively, exercising good judgment while balancing competing priorities 

  Ability to simultaneously manage short-term and long-term plan and goals 

  Highly professional demeanor with the ability to work successfully with a wide array of constituents, including funding partners, board members, program staff, and other stakeholders 

  Aptitude with Raiser’s Edge (or comparable CRM), Microsoft Word, Excel, Outlook and PowerPoint 

Benefits

• Medical
•  Dental & Vision
• Flexible Spending Account
• 401K
• Life Insurance
• Short & LongTerm Disability
• Flexible Time Off
• Parental Leave
• Twelve Paid Holidays