Description

Curious about a career with NorthPoint?

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking to add a Client Concierge Coordinator to our growing team! NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. The role of the Client Concierge Coordinator is to welcome new tenants to NorthPoint Development and assist with both the onboarding and retention processes. The Client Concierge Coordinator will also act as a liaison to bridge gaps between internal teams at NorthPoint.

"We truly believe, and I'm convinced, we have some pretty incredible assets. But those assets have all come from our people." - Nathaniel Hagedorn | CEO.

How We Put You First

At NorthPoint Development we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• A selection of comprehensive medical, dental, and vision plans
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Scholarships and paid professional development
• Wellness Spending Account
• Cellphone Reimbursement
• On-site gym
• Mental Health Reimbursement
• Childcare Reimbursement
• $2,000 annual HRA and HSA contribution
• Free catered lunches + fully stocked kitchen
• Parental Paid Leave
• Flexible Spending Account
• Living Generously program with 100% charitable contribution match

What You'll Do

• Provide concierge services to new tenants and follow the onboarding process.
• Prepare onboarding documents for industrial tenants.
• Work with municipalities to understand business license and signage permitting processes.
• Collect regional service provider information to share with tenants during the onboarding process.
• Work closely with the development and property management teams to obtain accurate utility and address information for tenants.
• Record contact and activities in Salesforce.
• Assist with special projects.

Who You Are:

• Energetic, resourceful and hands-on individual with a strong customer service orientation.
• Strong interpersonal, verbal and written communication skills.
• Able to approach situations both logically and creatively.
• Provides timely responses in a professional, customer service-oriented fashion that resolves core issues as efficiently as possible.
• Able to work in a fast-paced work environment, managing a variety of tasks simultaneously.
• Ability to demonstrate a confident and positive approach when interacting with team members and tenants.
• Possess excellent attention to detail, great organizational skills and the ability to multi-task.
• Ability to work with internal team members across multiple departments.
• 3-5 years customer service or sales experience
• 2+ years Property Management experience

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status

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