Description

If you are passionate about strengthening risk and controls through proactive governance, independent testing, and continuous process improvement, this is the team for you.

As a Client Account Services Project Manager within the Client Account Services (CAS) Governance Team, you will partner with global stakeholders to execute governance routines and controls assurance activities, including IAS charter re-certifications, regulatory submissions, independent process testing, and issue management.

You will identify risks and trends, conduct root-cause analysis for breaches/incidents, support process improvements, and deliver clear governance reporting to senior forums. You will also lead governance of operational process and location strategy migration initiatives end-to-end, ensuring successful implementation and go-live readiness

Job Responsibilities

• Collaborate with internal stakeholders to ensure timely and accurate IAS charter re-certifications and regulatory compliance submissions.
• Perform ongoing independent testing of operational processes aligned to key thematic areas to validate production stability and identify issues requiring remediation.
• Validate remediation of previously identified issues to confirm effectiveness and sustainability.
• Conduct breach/incident root cause analysis, recommend corrective actions, present findings via formal feedback loops, and track closure of critical process corrections.
• Create practical training materials and facilitate risk-learning discussions with Operations on regulations impacting BAU (e.g., CASS, SGCA, CFSS).
• Prepare and deliver monthly governance presentations for relevant forums, highlighting risks, issues, and remediation strategies.
• Oversee the end-to-end lifecycle management of charters, including onboarding and transitions.
• Ensure compliance with outsourcing documentation and IAS protocol requirements.
• Identify key issues, risks, trends, and observations; provide reporting to stakeholders; and ensure alignment with the Global QA framework and governance approach.
• Lead end-to-end execution of Operations process and location strategy migration initiatives, partnering with stakeholders to ensure integration, strategic alignment, and adherence to timeline and quality standards.

Required Qualifications, Capabilities and Skills

• 3+ years' experience in governance, operational risk, controls, audit, QA, or process assurance within financial services or a complex regulated environment.
• Demonstrated ability to perform process testing/controls testing, document results, and drive remediation follow-through.
• Experience managing issue validation, corrective action tracking, and closure governance.
• Strong capability to conduct root cause analysis and translate findings into actionable process improvements.
• Proven ability to build partnerships and influence outcomes with global stakeholders across Operations and control functions.
• Strong written and verbal communication skills, including experience producing governance decks and presenting to forums/senior stakeholders.
• Strong organizational skills with ability to manage multiple deliverables with accuracy and timeliness.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans