Description

General Functions:
The Benefits Administrator provides operational support to CITC's employee benefits and compensation programs, ensuring accurate administration and exceptional customer service. This position contributes to Human Resources practices that foster an employee-oriented, high-performance culture emphasizing CITC's core values. The role requires strong attention to detail, excellent communication skills, and commitment to maintaining confidentiality in all benefit-related matters.
 
Duties and Responsibilities:
Benefits Administrator

• Process employee benefit enrollments, changes and separations accurately and timely in all HRIS and benefits systems.
• Administration of Federal Employee Health Benefits (FEHB) in accordance with eligibility and effective date rules.
• Present CITC's Employee Benefits program at New Hire Base Camp.
• Meet with employees to explain benefit options and enrollment actions in clear and understandable terms.
• Prepare benefit prorations and payroll deduction adjustments for new hires, separation and qualifying life events.
• Generate and distribute COBRA notices within required timelines.
• File employee short term disability claims, and update payments reports for processing in payroll.
• Update benefits related materials, presentations, flyers, guides and intranet page as needed.
• Maintain HRIS and benefits administration systems timely and accurately ensuring consistency across all benefits systems.
• Maintain accurate benefits records and documentation in employee personnel files.
• Escalate discrepancies, complex or unique benefits cases to senior staff and leadership as appropriate.
• Work in collaboration with Benefits, HR and Payroll Teams to ensure employee payroll accuracy and resolve routine issues.
• Prepare vendor invoices for payment in CITCs financial systems.
• Ability to responsibly handle sensitive and confidential information.
• Perform all related duties as needed and assigned.

Sr. Benefits Administrator

• Perform all duties and responsibilities of Benefits Administrator with an advanced level of proficiency.
• Resolve escalated employee concerns related to benefits independently.
• Evaluate and improve benefits processes and workflows.
• Serve as subject matter expert resource for FEHB and other company benefits.
• Perform complex prorations and benefits adjustments independently.
• Assist team with FMLA requests as needed.

Job Specifications:

• Excellent verbal and written communication skills with knowledge of proper grammar, vocabulary, spelling, and proofreading.
• Excellent customer service and telephone etiquette skills with ability to interact professionally with diverse populations.
• Excellent data entry and computer skills, including Word and Excel in a Microsoft Windows environment.
• Proficient use of PCs and standard office equipment with ability to type 50 wpm accurately.
• Ability to make sound decisions, exercise good judgment, and work under pressure independently with minimal supervision.
• Ability to prioritize workload, adapt to changing priorities, and maintain attention to detail.
• Basic knowledge of employment laws and practices with demonstrated understanding of laws and regulations related to benefits administration.
• Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.

Minimum Core Competencies:
CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.
 

• Physical Requirements:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• May require prolonged periods of sitting at a desk and consistently working on a computer with repetitive motion.
• The need to occasionally move around the office to access filing cabinets, storage cabinets, and office equipment may be necessary.
• Must be able to lift up to 25 pounds occasionally by utilizing proper lifting techniques and working in a safe manner.
   
  Disclaimer
  The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Requirements

Minimum Qualifications:
Continued employment is contingent upon completion of satisfactory state and federal fingerprint criminal background check.

Benefits Administrator

• High School Diploma or GED.
• Two (2) years of experience in Benefits Administration or related field.

Sr. Benefits Administrator

• Associate degree in Human Resources, Business Administration, Accounting, Organizational Development, or related field.
• Relevant experience may substitute for educational requirements on a year-for-year basis.
• Three (3) years of experience in Benefits Administration or related field.

Preferred Qualifications

• Federal Employees Health Benefits (FEHB) experience
• Experience with Workforce Go HRIS
• Advanced Excel skills
• Three (3) years of experience in benefits and/or payroll accounting.
• PHR/SPHR/SHRM-CP or SHRM-SCP certification